How can we help?
Delivery
How much does delivery cost?
Standard delivery is free on orders over €45.00 and €4.95 below that. Next-day delivery is €9.95 on any order. You see the cost before you pay.
Which countries do you deliver to?
We deliver to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
How do I know when it ships?
We email you when your order leaves us, with the courier's tracking number. You can also see it on your order page.
Can I collect my order?
No. Archling is an online shop, so every order is delivered.
Returns
How long do I have to return something?
14 days from delivery. You do not have to give a reason.
How do I start a return?
Open your order, from the link in your order email or from your account, and choose “Return an item”. Pick what you are sending back. We check your request and email you where to send it.
Who pays for return postage?
You pay for return postage, unless the toy arrived damaged, faulty or with a piece missing. Then tell us and we cover it.
When do I get my money back?
Within 14 days of the parcel reaching us, to the card or wallet you paid with, in euros.
Orders and payment
How can I pay?
By card or digital wallet, on our payment provider's secure page. Your card details go straight to them, never to us.
Can I see prices in US dollars?
Yes, choose USD at the top of the page. Dollar prices are estimates from the European Central Bank rate. You always pay in euros, and checkout shows the exact euro amount.
Where is my receipt?
We email it when your payment is confirmed. Signed-in customers also find every order in their account.
How do I use a promo code?
Enter it in the payment step of checkout. One code per order.
Can I change or cancel my order?
Write to us with your order number as soon as you can. If it has not shipped yet, we cancel it and refund you in full.
Missing pieces
A piece is missing or broken. What now?
Use the missing pieces form. Tell us the product and which piece, and add your order number. We reply by email.
Toy safety
Where do I find the age and warnings for a toy?
On each product page. We show the age range and any safety warning exactly as the maker supplies them.
What does “Not suitable for children under 3” mean?
The toy has small parts that a young child could swallow. It is a safety warning, not a guide to how much fun the toy is.
Gifts
Do you wrap presents?
Yes, for free. Tick “Wrap it as a gift” in your bag, choose the paper and write a message for the card, up to 200 characters.